I had an interesting experience with a client on Friday, any suggestions for what to do with a client when there's a lot of miscommunication or misunderstandings?
This is what happened:
The client says that his lower back hurts when I’m starting the massage and I do some light petrissage from trapezius all the way down to his lower back. When I apologise he says that it’s ok and that massage normally hurts – which I disagreed with and told him it shouldn’t.
Still, I ask him if he’d like me to massage the area and he says yes as apparently “I’ve found a pressure point”. I do some massage on his lower back as it’s quite tense and then go to his upper back as he wanted initially. I cannot palpate the tension he mentioned in the consultation but I work on it for the rest of the massage.
After the massage his feedback was very positive at first: great progression of the massage and touch, the most relaxing massage he’s ever got!

However, when I ask if there’s anything he’d like differently next time he says that I’ve worked very slowly (contradicting the compliment about progression earlier?).
Then he says that I’ve also worked in a body part I didn’t write down in my notes and agreement – although I did ask for consent during the massage.
And that he felt like the massage came to an end when I was actually starting to massage the areas he had asked for so he didn’t feel any relief for his tension with the massage.

I was just a bit confused and didn't really know what to say...

Thanks guys! :)